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What Are the Top Ten IT Requirements That Membership Organizations Should Prioritize

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May 24, 2023

This blog post will explore the top ten IT requirements that membership organizations should prioritize. From creating a user-friendly membership portal to managing data privacy and security, we'll cover everything you need to know to leverage the latest technology innovations to help you level up your membership organization.

1. Membership Database

Membership database management is one of a membership organization's top ten essential information technology requirements. This database serves as the organization's backbone, potentially capturing, storing, sorting, and managing all the members' information efficiently and accurately. The membership database usually consists of a roster of all current and past members, including their personal information, membership status, demographic data, and activity history. The membership database enables the organization to understand better its membership base and design programs and communications catering to its needs. Additionally, the database allows the organization to track membership contributions and analyze trends, helping leaders make better-informed decisions in line with their organization's goals.

2. Data Security

In today's digital age, data breaches are becoming increasingly common and can significantly harm an organization's reputation, finances, and member trust. Implementing robust data security measures to protect sensitive information must be a top priority for any membership organization. This includes implementing firewalls, encryption, access controls, and monitoring systems to prevent unauthorized access, theft, and data loss. Organizations should also establish policies and procedures to ensure employees are trained and best practices are followed to safeguard sensitive information. Regular security assessments and audits should be conducted to identify vulnerabilities, address them in a timely manner, and ensure continued compliance with regulatory requirements. The security of sensitive data is paramount to maintaining trust and confidence in a membership organization, and it must be given the attention and resources it deserves.

3. Network Infrastructure

Network Infrastructure is essential for any membership organization that plans to operate efficiently in today's digitally-driven world. An organization's network infrastructure defines its entire digital architecture, from servers, switches, and routers to firewalls, operating systems, and software applications. A robust and reliable network infrastructure can ensure smooth, seamless, and secure data transfer across different systems, devices, and locations. On the other hand, poor network infrastructure can cause network downtime, data loss, security breaches, and damage to the organization's reputation, leading to significant financial and operational losses. Hence, membership organizations must invest in a scalable, flexible, and secure network infrastructure that can adapt to their evolving needs and business requirements.

4. Cloud Solutions

Having access to cloud solutions has become increasingly important. With the ability to store, manage and access data from any device or location with an internet connection, cloud computing offers a flexible and cost-effective solution that can help streamline workflows, increase productivity, and improve collaboration. Cloud solutions can range from simple file storage and sharing to more complex customer relationship management, accounting, and enterprise resource planning systems. By leveraging cloud solutions, membership organizations can reduce their IT maintenance costs, eliminate the need to purchase and maintain expensive hardware and software and protect their data from potential disaster scenarios through automated backups and disaster recovery measures. Therefore, cloud solutions remain a critical IT requirement for any membership organization looking to modernize and optimize its operations.

5. Business Continuity Planning

A comprehensive disaster recovery and business continuity plan is essential for ensuring that an organization can maintain its activities during a natural disaster, cyberattack, or any other unforeseen event that could disrupt normal business operations. Such a plan is critical to safeguard the organization's data and information and avoid financial and reputational loss. A business continuity plan should document critical business systems and processes, identify possible risks and impacts, establish recovery procedures, and establish effective communication channels. By doing so, a membership organization can minimize downtime and reduce the potential for disruption to member services. Therefore, the IT department must implement and regularly test a business continuity plan to ensure that the organization can keep operating regardless of the challenges faced.

6. Automated Workflows

By automating routine and repetitive tasks, membership organizations can streamline operations, reduce the risk of errors, and increase efficiency while drastically cutting down on time and effort. Automated workflows can be implemented in various areas, such as membership sign-ups and renewals, event registration, and payment processing. With the right tools and systems in place, membership organizations can enhance their productivity and accuracy while freeing up staff and volunteers to focus on more value-added tasks that are critical to the organization's core mission. Automating workflows is a smart technology investment and a crucial step toward building a stronger and more effective membership organization.

7. Communication Platforms

Communication Platforms have become necessary for membership organizations to keep their members informed and engaged. With various options available, selecting the best one that suits your organization's needs is important. Effective platforms facilitate swift and concise communication between members while ensuring data privacy and security. These platforms could include traditional methods such as email, text messaging, instant messaging apps, or social media platforms like Facebook, LinkedIn, or Twitter. Another option is more specialized applications such as Slack or Microsoft Teams, which incorporate shared meetings, document collaboration, and project management tools. By utilizing these platforms, membership organizations can communicate news, upcoming events, and new business opportunities to their members in real time, establish feedback loops, and improve member engagement. Plus, the effectiveness of the communication platforms can be measured through analytics and feedback from members, allowing the organization to refine and improve its communication efforts.

8. Mobile and Web Applications

With the growth in mobile technology, businesses must adapt to provide members access to information and services. Mobile applications provide the perfect opportunity to reach members wherever they are and keep them engaged with the organization. Additionally, web applications have become crucial for providing access to various services, allowing members to interact with the organization in real-time. Developing these applications requires mobile and web development expertise, database management, and security protocols. The ability to integrate these applications with existing systems and tools is also an important consideration. With the increasing demand for mobile and web-based solutions, membership organizations must prioritize developing and maintaining these applications to stay ahead of the competition and meet the expectations of their members.

9. Payment Gateways

As one of a membership organization's top ten information technology requirements, payment gateways are essential for businesses of all sizes accepting online payments. Payment gateways are the backbone of e-commerce, allowing organizations to accept payments directly from their customer's bank accounts, credit cards, or other payment options. They provide a secure, simple payment platform to facilitate transactions, safeguard sensitive customer data and protect businesses from fraud. The top payment gateways offer seamless integration with membership management software and other prominent third-party platforms, fast transaction processing times, competitive pricing, and excellent customer service. Picking the right payment gateway is critical for membership organizations looking to grow their business, enhance their customer experience, and convert more leads into loyal members.

10. Analytics and Reporting Tools

Analytics and reporting tools are essential for membership organizations to gather insights and track performance. These tools allow organizations to understand member behavior and engagement, identify areas for improvement, and make data-driven decisions. They can provide valuable metrics such as website traffic, conversion rates, and member engagement. With a variety of analytics and reporting tools available in the market, organizations should choose one that aligns with their specific requirements and goals. Organizations should consider features such as ease of use, customization options, and integration capabilities with other existing software platforms. With the right analytics and reporting tool, membership organizations can make informed decisions that lead to better member retention, engagement, and growth.


Membership organizations require information technology systems that can help them manage membership data, deliver personalized communications, enable online transactions, and secure member information. Additionally, the need for member engagement and interaction is crucial for the success of a membership organization, which can be achieved by providing a user-friendly portal and mobile apps and enabling virtual meetings. Investing in information technology that aligns with the organization's goals and strategy is critical in providing value for members and achieving organizational success. Keeping these top ten IT requirements in mind can help membership organizations leverage technology to enhance member experience and streamline operations.

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